Our online store offers in-person order pickup at our drop-off location in Granby, QC!
Process
Order preparation
Please allow 1 to 4 working days for the preparation of your order*.
When your order is ready to be shipped, you will receive an email containing your tracking number if applicable.
(This email might end up in your junk folder, be sure to check it.)
*If your order contains customized items, the preparation time may be longer. An estimate of the preparation time can be found on the product page.
Shipping delay
Delivery is made by Purolator Express or Road service (approximately 1-3 business days for regional shipments and up to 7 days for national shipments) or via Canada Post service.
Deliveries are made Monday to Friday, excluding public holidays. Shipping time is calculated from the time the package is picked up by our carrier. Delivery times are approximate and may be delayed due to factors beyond our control.
Free Shipping Policy
Babilibou offers free delivery via the Purolator or Canada Post service in Quebec and elsewhere in Canada according to the following values:
Quebec & Ontario – Shipping is free with purchases of 89$ or more
(after applying discounts and before taxes) For packages under 89$ – Fixed fee of 11.99$ tx
Elsewhere in Canada – Free Delivery on purchases of 250$ or more
(after applying discounts and before taxes) For packages under 250$ – Fixed fee of 19.99$ tx *
*For the Northwest Territories, Yukon, Nunavut and Newfoundland & Labrador no flat fees or free delivery rates are currently available. To get a shipping rate, contact us! We will be happy to evaluate the cost of your shipment at the best possible price.
*Due to the current Canada Post strike, we must temporarily suspend envelope delivery (standard mail) until the situation returns to normal.
Delivery in an envelope possible for certain items
We offer the possibility of delivering certain items by standard mail (envelope) with Canada Post at the rate of 3.99$. Please note that by choosing this option you will not be able to track your shipment and the delivery time will be longer.
Eligible items:
- 1 – 2 diaper(s) without insert
- 1 diaper & 1 insert (bamboo or micro/bamboo)
- 1 The DUO Insert
- 2 washables liners packs
- 1 Diaper and 1 washable liner pack
- 2 bibs
- 1 Wetbag
- 1 diaper and 1 bib
If the combination is possible, the standard mail delivery method (envelope) will appear in the cart.
Please note that second-hand items can also be delivered in envelopes. The delivery rate will vary according to the actual cost of shipping. Contact us with the items you want, and we’ll check whether envelope delivery is possible, as well as the costs involved.
Another combination would interest you? Contact us, we will be happy to check if your combination is eligible.
This offer may be deactivated during peak periods and Canada Post delays.
Delivery times in envelopes are highly variable and depend on the volume of regular mail (Canada Post). Usually the delivery times observed are on average 2 to 4 working days, but this period could easily increase during periods of high traffic, even by a few weeks.
We cannot be held responsible for loss by Canada Post. Delivery with tracking number remains the best option for valuable parcels.
Shipping available in Canada